Refund policy
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Our cards are made in your name, and your subscription can be cancelled whenever you like. Here is what we replace, what we refund, and how.
Custom NFC cards
Each card is made for you, with your name, your design or your logo. Once the order is confirmed, it is therefore neither taken back nor refunded, unless it is defective or we made a mistake.
Defects and our mistakes
We replace the card free of charge, or refund it if a replacement isn't possible, when:
- the card doesn't work (NFC tap or QR code);
- the print doesn't match the design you approved;
- the product received isn't the one ordered;
- the parcel arrives damaged.
Let us know within 14 days of delivery, with your order number and a photo.
Other shop products
The shop's other products follow the same rules: they are replaced or refunded if defective or if we made a mistake, but are not taken back otherwise.
Bitaqa Pro subscription
You can cancel your subscription at any time from your account. It stays active until the end of the period already paid, then your account moves back to the free plan. The current period is not refunded.
The free plan costs nothing: there is nothing to refund.
How refunds are made
Refunds go back to the payment method used: to your card or wallet for an online payment through Flouci, by bank transfer for an order paid by transfer. It is made within 7 days of approval.
Delivery
Cards are delivered in 2 to 4 days in Tunisia. If your parcel hasn't arrived, write to us: we track the shipment with the carrier.
Contact us
For a replacement or refund request: contact@bitaqa.tn or WhatsApp +216 23 431 111, with your order number.
Bitaqa is published by Bitaqa TN, a single-member limited liability company (SUARL) registered with the Tunisian National Business Register under the unique identifier 1795701YAM000, which is also its tax ID, with its registered office in Sousse, Tunisia. Contact: contact@bitaqa.tn or WhatsApp +216 23 431 111.